Lead, Technology Operations
Job Description
Lead, Technology Operations | Brampton, ON
Join a high-impact team that plays a critical role in powering the day-to-day technology operations of pharmacies across Canada. As a Lead in our Technology Operations team, you’ll work at the intersection of innovation and stability – supporting client-server retail pharmacy systems, leading strategic deployments, and driving enhancements across our microservices-based architecture hosted on Google Cloud. This is a hands-on technical leadership role ideal for someone who thrives in fast-paced environments and is passionate about operational excellence and continuous improvement.
What You’ll Do:
- Lead the technical operations and support of our pharmacy platforms, ensuring high availability, performance, and reliability of critical applications.
- Oversee end-to-end deployment activities, including release validation, rollback strategies, and coordination with development and infrastructure teams.
- Leverage your deep understanding of pharmacy workflows, retail systems, and client-server applications to troubleshoot complex incidents and drive root cause resolution.
- Partner with engineering, QA, and cloud infrastructure teams to enhance our microservices-based solutions and optimize Google Cloud Platform (GCP) configurations.
- Mentor and guide a high-performing team of engineers and support specialists, fostering a culture of ownership, technical excellence, and continuous learning.
What you Bring:
- Strong technical background in supporting and operating client-server applications within retail or healthcare domains – preferably pharmacy systems.
- Hands-on experience with software deployments, release management, and production support in complex distributed systems.
- Solid knowledge of cloud platforms (GCP preferred), containerization, and microservices architecture.
- Working knowledge of ITIL principles – Incident, Problem, and Change Management
- Excellent communication and leadership skills, with the ability to coach teams, influence stakeholders, and drive cross-functional collaboration in a dynamic environment.
What Loblaw Offers You
We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.
Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.
Loblaw colleagues also enjoy:
- Work Perks Program
- On-site Gym, Basketball & Volleyball courts, Ice Rink, Dry Cleaning services (1PCC Office)
- Tuition Reimbursement & Online Learning
- Pension & Benefits
- Paid Vacation
If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.
Loblaw recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.
We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.