Salesforce Communications Cloud – Solution Architect – Toronto

Job Description

Slalom is seeking a technical architect capable of serving as a technical lead on Salesforce transformation programs for telecommunications and high-tech companies. These programs are estimated to be multi-year, $5M+ opportunities that require cross-domain coordination and collaboration. Strong communication skills and the ability to align business and technical leaders is a key requirement. Telecommunications and/or High-Tech industry experience is a must, and ideal candidates will have expertise in the following domains: Omnistudio, Order Management and Industries CPQ in Communications Cloud and Revenue Cloud Advanced (RCA).

This role is an exciting opportunity for a results-driven, seasoned leader, who wants to solve complex problems and deliver the next-generation of cloud platforms and services. The ideal candidate brings experience in delivering digital transformations and understands the telecommunications-specific complexities with delivering these types of solutions.

Responsibilities:

•  Combine business and technical architecture to create a full picture of the enterprise; develop business and technical roadmaps to meet business outcomes.
• Serve as a trusted advisor, driving conversations with client architects and business stakeholders, translating business outcomes into well architected technical solutions.
• Lead and mentor diverse teams, which include customer and partner resources, in delivery of complex, multi-cloud programs and projects; drive business, application, integration, data, technology and security architecture to support these programs and projects.
• Lead technical architecture discussions and produce detailed technical designs for developer teams to implement in Communications Cloud
• Drive efficiencies from order to activation leverage Communications Cloud Order Management
• Drive design and discovery efforts by leading workshops, design sessions, and teams of other developers and architects.
• Create, review, approve, and present technical documentation such as business capability maps, gap analysis, customer lifecycles, current state architectures, future state architectures, system context diagrams, business value assessments, and technical roadmaps.
• Assist with estimating work efforts required for each of the project.
• Able to travel up to 50%

Qualifications: 

• 5+ years as an architect designing complex technical solutions that leverage Communications Cloud, Communications Cloud Accredited Professional desired.
• Familiarity with telecommunication industry standards like TMForum and MEF.
• 5+ years of telecommunications consulting experience, including implementation experience with one or more common enterprise software solutions (e.g., CRM, ERP, middleware), filling positions of increasing responsibility and management of more junior technical resources.
• Experience with key areas of enterprise architecture, including both business and technical architecture.
• Experience with Agile implementation methodologies.
• Ability to work independently and be a self-starter; proven results leading and influencing vendors, partners, and other members of your organization.
• Ability to evangelize enterprise architecture best practices for public sector at various levels of a large organization.
• Desire to continually study new technologies and industry trends, leveraging capabilities of existing technologies to the fullest to meet business outcomes.
• Strong communication skills, both written and verbal; able to effectively develop materials and assets that are appropriate for given audience.
• Strong presentation skills; able to effectively present and defend point of view to a variety of audiences.

Tangible perks 

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual “Thrive Well-Being” Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!

*All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.

We will accept applications until October 20, 2025